Judge.me & Spur integration

Reach customers who don’t open a review-request email

Judge.me and Spur let Shopify merchants request and collect product reviews over WhatsApp, not just email, so customers who never open a review-request email still get an easy way to leave one.

Request a review automatically after delivery

Some customers never open a Judge.me review-request email. Once Shopify marks an order Delivered, Spur sends a WhatsApp message asking for a review, timed by a merchant-set delay and using Spur’s own review-collection template. The customer can reply with a rating and review text right in the chat, without leaving WhatsApp or opening an email. The delay and the message wording are both set in Spur, not in Judge.me.

Get the reply into Judge.me as an ordinary review

Once the customer replies, Spur sends the rating, review text and optional title or photo to Judge.me, mapped to the Shopify product ID. The review then appears in Judge.me like any other web review, under the store’s normal publishing and verification settings — there’s no separate WhatsApp-only review type to manage.

How Judge.me and Spur work together

An order moving to Delivered in Shopify starts the flow: Spur sends the WhatsApp review request, collects the customer’s reply, and passes the rating, review text and any optional title or photo to Judge.me through the Judge.me API, mapped to the Shopify product. From there, Judge.me treats the review the same as any other web review. The whole flow — the delay, the message template and the field mapping — is built and run inside Spur’s Automation section, not in Judge.me. Follow the Spur integration setup guide to build it.

Before you connect

• Plans and platform: Install both apps on the same Shopify store. Judge.me’s Free plan supports this integration; Spur requires its AI Start plan ($39/mo) or above — there’s no free Spur tier this integration works on.

• Important limits: If you also have Judge.me’s own review-request emails turned on, a customer can get two separate requests for the same order — one from Judge.me, one from Spur over WhatsApp. This integration is collection-only: it doesn’t add a storefront widget of its own, so once a Spur-collected review is published, it shows through whatever Judge.me widgets you already have, the same as any other review.

• Setup: The connection and the WhatsApp flow are both built inside Spur — in its dashboard, not in Judge.me’s.

• Support: Spur develops and maintains this integration. For setup or connection issues, use the support address given in the Judge.me KB article below.

Get started

Already using both apps? Follow the Judge.me and Spur setup guide to connect them and build the WhatsApp review flow in Spur.

New to either app? Install Judge.me Product Reviews and install Spur, then use the setup guide. Check Spur’s own plans and pricing if you’re not already on AI Start or above.