Judge.me & Gorgias integration

Turn the reviews that need attention into support conversations

The Judge.me and Gorgias integration creates support tickets from new reviews that match your chosen star-rating rule. Agents can see recent customer feedback, send a public or private reply and manage review publication from Gorgias.

Bring selected feedback into your team’s queue

Choose which ratings should create a ticket, then add a custom tag to help your team identify review-related work. This lets you bring the feedback you want to follow up on into the same helpdesk your team already uses.

Ticket creation needs to be enabled after you connect the apps. It applies to new reviews that meet your rule; connecting does not import your historical reviews as tickets.

Respond with the customer’s recent feedback in view

The customer sidebar shows the content of their three latest reviews, their total review count and average rating. An agent can use that context when replying to a product question or following up on a problem.

Judge.me’s Gorgias macros let you publish a review and reply publicly, or publish it and reply privately by email. A separate macro hides the review and sends a private reply. Choose the action deliberately: the publication change is part of the macro, not just the message.

You can also publish or hide reviews manually from the sidebar, or publish and add a review to your Reviews Carousel if that widget is installed.

How the integration works

Connect your Gorgias account from Judge.me and authorise access. Then enable ticket creation and choose the star-rating rule and optional tag that fit your support process.

New matching reviews create tickets in Gorgias. The sidebar provides review context, while the integration’s actions and macros apply the relevant reply or publication update in Judge.me.

Before you connect

• Plans and platform: use Judge.me Awesome on Shopify and a Gorgias Helpdesk account. The connection is supported across Gorgias Helpdesk plans.

• New feedback only: existing reviews are not backfilled as support tickets.

• Text context: review images are not pulled into Gorgias tickets.

• Account scope: multiple Judge.me accounts cannot connect to one Gorgias account through this integration.

Get started

Already using both apps? Follow the Gorgias setup guide to connect your account, enable tickets and set the rating rule. Check a new matching review and the destination of your chosen reply macro.

New to either app? Install Judge.me and Gorgias, then connect them and configure the review tickets.