Judge.me & Chatarmin CX integration

Reply to reviews without leaving your support inbox

Chatarmin CX is a customer-support inbox, and Judge.me and Chatarmin CX turn new or edited product reviews into tickets there, so your team can answer them without switching tools.

Reply to reviews from the same inbox as your other tickets

When a customer leaves a new review, or edits one they already left, Judge.me sends Chatarmin CX a webhook that creates a ticket — or updates the existing one on an edit — in a dedicated Judge.me channel. The ticket carries the review’s star rating, the product reviewed, its text and any photos the customer attached, so your team has full context without switching tabs. Reply publicly so the response shows under the review on your storefront, or reply privately so Judge.me emails the customer directly and the reply is never shown publicly — whichever suits the review.

Know which reviews need attention first

Every ticket also gets an automatic priority from the review’s star rating: 1–2★ reviews are set to high priority, 3★ to medium and 4–5★ to low. That means your team can see at a glance which reviews to answer first, instead of triaging the inbox manually.

How Judge.me and Chatarmin CX work together

Judge.me sends Chatarmin CX a webhook whenever a review is newly left or edited. Chatarmin CX creates a ticket in a dedicated Judge.me channel — or updates the same ticket, rather than creating a new one, if the customer edits the review again — and sets its priority from the star rating as described above. From there, your team answers the ticket from Chatarmin CX, choosing a public or private reply. Follow the Judge.me and Chatarmin CX setup guide to connect the two.

Before you connect

• Plans and platform: Judge.me’s Free plan supports this integration, and it’s available on any Chatarmin CX plan — there’s no specific tier requirement on either side. Neither app requires a particular ecommerce platform; this is a backend helpdesk integration with no storefront widget.

• Eligibility: You need a Judge.me account with reviews already collected, and admin access in Judge.me to approve the connection. Only genuinely new or edited reviews create or update tickets — reviews imported or synced in bulk do not.

• Important limits: Replies sent from Chatarmin CX are text only; attachments aren’t supported on public or private replies. Reply from Judge.me’s own admin instead of Chatarmin CX and it won’t show in the ticket — reply from Chatarmin CX to keep the two in sync.

• Support: Chatarmin CX builds and maintains this integration. Its support team is the best contact for setup or reply issues.

Get started

Already using both apps? Follow the Chatarmin CX setup guide to connect Judge.me from your Chatarmin CX dashboard: go to Integrations, click Connect next to Judge.me, then Authorize.

New to Chatarmin CX? Sign up for Chatarmin CX first, then follow the setup guide above. New to Judge.me? Install Judge.me Product Reviews and start collecting reviews before connecting Chatarmin CX — this integration needs reviews already on your store.